Training for Contact Centers
ICMI provides contact center professionals with the skills and knowledge necessary to be successful in the ever changing and challenging contact center environment. The ICMI Course Calendar lists all of the instructor-led courses available to you throughout North America. You can search all course offerings or use the advance search features to find exactly what you are looking for.
- Select your desired learning method:
- Classroom Training is offered throughout North America in major metropolitans. It provides face-to-face interaction with the instructor and networking opportunities with your peers.
- Virtual Classroom Training enables you to attend a course without leaving your desk using an web conferencing technology.
- Web Study is a Virtual Classroom multi-week offering designed to assist you in preparing for CIAC certification.
- Select the course of interest.
- Refine your search by State/Province, Country, or Date
Can’t find the course you want? Contact your ICMI Account Manager for assistance
accountmanager@icmi.com.
| Date | Location | Course | Member | Non-Member | Register |
| 1/12
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1/13 2009 | ICMI, Virtual Classroom | Principles of Effective Contact Center Management (2 Part Virtual Class) | $345 | $395 | Register |
| 1/13
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1/14 2009 | ICMI, Virtual Classroom | Developing Supervisors Who Lead | $295 | $395 | Register |
| 1/14
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1/15 2009 | ICMI, Virtual Classroom | Contact Center Hiring (2 Part Virtual Class) | $345 | $395 | Register |
| 1/20
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1/21 2009 | ICMI, Virtual Classroom | Making Sense of Contact Center Metrics (2 Part Virtual Class) | $345 | $395 | Register |
| 1/22
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1/22 2009 | ICMI, Virtual Classroom | Motivating Employees Through Effective Contact Center Culture | $195 | $245 | Register |
| 2/3
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2/4 2009 | Charleston, SC | Smart Strategy = Strong Leadership: An Executive Workshop on Contact Center Strategic Planning | $1795 | $1895 | Register |
| 2/3
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2/4 2009 | Orlando, FL | Essential Skills and Knowledge for Effective Contact Center Management | $1395 | $1495 | Register |
| 2/4
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2/4 2009 | ICMI, Virtual Classroom | Effective Stress Management for Your Team | $195 | $245 | Register |
| 2/5
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2/5 2009 | ICMI, Virtual Classroom | An Introduction to Contact Center Operations: Seven Critical Issues | $195 | $245 | Register |
| 2/9
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2/11 2009 | ICMI, Virtual Classroom | Contact Center Coaching (3 Part Virtual Class) | $445 | $495 | Register |
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